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Hotelier
HOSPITALITY

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VOICE RESERVATIONS

A GOOD, full service, global voice reservation solution to meet the needs of your property or chain, our skilled reservation concierge act as an extension of your sales force, driven to improve conversions and revenue per reservation. Extensive training programs include product training, sales and customer care. You’ll realize increased conversion rates. Customized scripting emphasizes the GOOD qualities of your property.

VIRTUAL CONCIERGE

Virtual Concierge is the heart of the Hotelier Hospitality program. We provide a wealth of GOOD information and personal assistance to your guests.

People can choose to stay anywhere they like, and service excellence is what sets your property apart from the rest. Hotelier Hospitality provides a superior level of guest service by highly skilled concierge in a discreet, efficient, paperless and real time environment using state of the art technology and guest service software.

With Virtual Concierge your guests simpy Click or Call. Guests may access services by email and through an interactive online service portal. Now that’s GOOD access.

Be so GOOD as to complete the form and we'll say Hello! soon.




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Our e-magazine published quarterly, includes great articles delivered with fresh erudite writing, an eclectic mix of destinations, restaurants, interesting people, gift ideas & more.

Good Tales from the Head

  • I recently read MetLife's 2013 Study of Employee Benefits Trends. It asks the question, among others: "What do employees who recommend their companies as great places to work have in common?
    That's a great question. Here's their answer...READ MORE
  • A new report by IHG, one of the world's largest hotel companies, and The Futures Company, talks about trends they believe will drive the next 10 years of travel.
    We picked up on one trend we know to be absolutlly valid...READ MORE

A Few Good Words

I have found that the people of Conciant are that rare breed of professional that routinely go the extra mile to solve problems and foresee others before they happen. They're also remarkable in that they are equally excellent communicators who actually return calls and emails promptly, and creative providers of top notch personal service.

When we looked for a concierge service for the millions of homeowners we serve throughout Canada, the US and Mexico, Conciant was the clear choice and resource for which we'd been looking for years. I trust them implicitly and use them constantly for my own concierge needs. They have provided extraordinary service no matter which method I select to contact them or where I may be located at the time. They truly perform beyond expectations.

Ronald Duprey
Senior Vice President
Associa - Delivering unsurpassed management and lifestyle services to communities worldwide.

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