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DESTINATION

No One Needs a Vacation More Than the One That Just Had One

Our staff possess the necessary skill set to stage, maintain, and manage (down to the minutia) all aspects of resort and villa operations. Owners and guests will appreciate a GOOD destination and get away experience. Understanding and addressing your customer's needs and wishes, consistent oversight and delivering on promises virtually guarantees HAPPY owners.

Effective management of fractional equity and nonequity Private Residence and Destination Clubs require a unique and specific skill set. Policies and protocols are refined to systematic and exact procedures i.e. reservation, travel, concierge and property management protocols that maximize resources and assets. Efficiency is GOOD for the bottom line.

White label branding and reservation services consistently exceed expectations. Good staff and technology collects, categorizes and tracks reservation data. Reservation services are comprehensive and adapted to your proscribed procedures.

Concierge services, long a staple of resort ownership, have now become the standard for vacation destination properties. One phone call and owners', members' and guests' airline reservations, luggage collection, ground transportation and arrival - accomplished. Year round concierge services for your owners provide seamless continuity and familiarity beyond the vacation destination experience. In our experience, customer satisfaction is at its highest when concierge services, virtual and on site, as well as reservation and travel services, are consolidated within the same entity and culture. GOOD call.

Onsite staffing not desirable or feasible? Have a GOOD look at our Virtual Services.

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Our e-magazine published quarterly, includes great articles delivered with fresh erudite writing, an eclectic mix of destinations, restaurants, interesting people, gift ideas & more.

Good Tales from the Head

  • I recently read MetLife's 2013 Study of Employee Benefits Trends. It asks the question, among others: "What do employees who recommend their companies as great places to work have in common?
    That's a great question. Here's their answer...READ MORE
  • A new report by IHG, one of the world's largest hotel companies, and The Futures Company, talks about trends they believe will drive the next 10 years of travel.
    We picked up on one trend we know to be absolutlly valid...READ MORE

A Few Good Words

I have found that the people of Conciant are that rare breed of professional that routinely go the extra mile to solve problems and foresee others before they happen. They're also remarkable in that they are equally excellent communicators who actually return calls and emails promptly, and creative providers of top notch personal service.

When we looked for a concierge service for the millions of homeowners we serve throughout Canada, the US and Mexico, Conciant was the clear choice and resource for which we'd been looking for years. I trust them implicitly and use them constantly for my own concierge needs. They have provided extraordinary service no matter which method I select to contact them or where I may be located at the time. They truly perform beyond expectations.

Ronald Duprey
Senior Vice President
Associa - Delivering unsurpassed management and lifestyle services to communities worldwide.

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