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Customer
LOYALTY

The Law of Attraction (and retention) Applies Universally

Consider this: *74% of people have switched at least one product or service in recent years, according to a research report by Oxford Brookes University. In the last several years, organizations have lost up to 20 million good customers, which has cost them around 3.39 billion. The findings also reveal that for 21% of these 'switchers', poor customer service was a major reason for their decision to leave, and 18% said it was because their new provider offered them enhanced features. That's not GOOD.

Develop an alliance with your customers, advance your business objectives and safeguard your balance sheet.

*Statistical Source: Oxford Brookes University

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A Few Good Words

I have found that the people of Conciant are that rare breed of professional that routinely go the extra mile to solve problems and foresee others before they happen. They're also remarkable in that they are equally excellent communicators who actually return calls and emails promptly, and creative providers of top notch personal service.

When we looked for a concierge service for the millions of homeowners we serve throughout Canada, the US and Mexico, Conciant was the clear choice and resource for which we'd been looking for years. I trust them implicitly and use them constantly for my own concierge needs. They have provided extraordinary service no matter which method I select to contact them or where I may be located at the time. They truly perform beyond expectations.

Ronald Duprey
Senior Vice President
Associa - Delivering unsurpassed management and lifestyle services to communities worldwide.

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