Making Customers, Not Just Sales

When your customers are acknowledged as respected and valued, they will come back. Customer loyalty is, to a significant degree, contingent on the customer's experience with a chosen marketer throughout the course of a purchase. Not surprising, this principle continues to apply far into the life of the product and service.

Conciant's Customer Care Personnel are intuitive, decisive, trained to hear (often in the subtext) what the customer is saying, and are well equipped to then deliver - within the appropriate framework, a seamless result in a timely manner.

That's Good Customer Care.

Include your country code if you are physically outside the United States.
Don't know the date? Enter an estimated program launch date.

The number of expected monthly inquiries from all points of accessibility i.e., phone, email, live chat, text, etc. Actual or projected.
Expressed in minutes. Select the number closest to the actual or projected estimated transaction time. Estimated transaction time includes after call work time/wrap-up work that is necessitated by and follows an inbound or outbound transaction. Often includes entering data, filling out forms and making outbound calls necessary to advance or complete the transaction.
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Numbers represent X% of inbound calls answered in Y seconds.
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