When your customers are acknowledged as respected and valued, they will
come back. Customer loyalty is, to a significant degree, contingent on
the customer's experience with a chosen marketer throughout the course
of a purchase. Not surprising, this principle continues to apply far into
the life of the product and service.
Conciant's Customer Care Personnel are intuitive, decisive, trained
to hear (often in the subtext) what the customer is saying, and are well
equipped to then deliver - within the appropriate framework, a seamless
result in a timely manner.
That's Good Customer Care.
The number of expected monthly inquiries from all points of accessibility
i.e., phone, email, live chat, text, etc. Actual or projected.